Shipping & Delivery

Last Updated: 01/01/2024

1. Order Processing and Delivery Time

1.1. Our items are made-to-order, and we strive to deliver your orders within 15 days. However, in some circumstances, it may take up to 30 days.

1.2. You will receive a tracking number as soon as your order has been shipped to the provided address.

1.3. If shipping delays occur due to public holidays or unforeseen events, you will be notified in advance.

1.4. For any concerns regarding your order, please contact us at chimmyandco@gmail.com.

2. Quality Assurance

2.1. We assure premium quality in terms of fabric and stitching for all our products.

2.2. If your order does not meet your expectations, please contact us with your order details. Compensation will be provided through an exchange, depending on various factors.

3. Damaged Upon Arrival

3.1. If your order is damaged upon arrival, please contact us within 7 days from the delivery date for compensation claims.

3.2. All damages must be reported within 7 days from the delivery date.

4. External Factors

4.1. Circumstances such as war, terrorist attacks, and unforeseen events beyond our control will not make us responsible for any order delays or damages. We apologize for any inconvenience caused.

5. Product Arrival

5.1. Color shades are explicitly mentioned alongside products to avoid misinterpretations, as screen displays may vary.

5.2. We work hard to capture our products as closely to their actual appearance as possible, building trust with our customers.

6. Product Availability Concerns

6.1. All products on our website are subject to availability. If any item is out of stock, you will be notified promptly to make an alternative selection.

6.2. For queries related to product availability, contact us at chimmyandco@gmail.com.

7. Customer Satisfaction

7.1. We encourage customers to inspect products immediately upon arrival. If a product does not meet expectations, please contact us for appropriate compensation.

8. Orders Not Delivered

8.1. We are not responsible if the package is refused without a valid reason, lost, or stolen after dispatch, or if you don’t receive your order due to circumstances beyond our control.

9. International Shipping Conditions

9.1. All international orders come with free shipping via DHL Express. We do not handle customs duties; any such expenses would be incurred by the buyer.

9.2. Shipments are sent securely with tracking for your convenience.

10. Product Availability Notification

10.1. You will receive a confirmation email when your order is placed. If a product becomes unavailable after your order, you will be notified by email.

11. Delivery Time

11.1. Worldwide: 15-30 days

12. Shipping Cost

12.1. Worldwide: FREE

13. Questions Regarding Our Policies?

13.1. Send us an email at chimmyandco@gmail.com.

Thank you for choosing chimmyandco.com!