Return & Exchange Policy
1. General Policy
1.1. At chimmyandco.com, we take pride in delivering made-to-measure outfits produced to your unique measurements. Due to the personalized nature of our products, returns may not be possible except in the case of defective cloth.
2. Defective Cloth Returns
2.1. If you receive a product with defective cloth, please contact us within 7 days of receiving your order at chimmyandco@gmail.com.
2.2. We will assess the issue and, if deemed a valid defect, offer a return, exchange, or appropriate compensation.
3. Exchange Policy
3.1. Exchanges are possible for products with defective cloth and must be requested within 7 days of receiving your order.
3.2. To initiate an exchange, please contact us at chimmyandco@gmail.com with your order details and a description of the defect.
4. Shipping Costs
4.1. Please note that shipping costs associated with the return and exchange process are the responsibility of the customer.
4.2. Customers are responsible for the cost of shipping the product back to us.
4.3. The cost of shipping the exchanged product back to the customer will also be borne by the customer.
5. Return Procedure
5.1. To request a return or exchange, contact our customer service team at chimmyandco@gmail.com within the specified timeframe of 7 days.
5.2. Clearly state your order details, provide a description of the defect, and include any relevant images if applicable.
5.3. Our customer service team will guide you through the necessary steps for returning or exchanging your product.
6. Conditions for Return or Exchange
6.1. The product must be in its original condition, unworn, and with all tags attached.
6.2. Returns or exchanges will not be accepted after 7 days of receiving the order.
7. Inspection and Approval
7.1. All returned products will be inspected upon arrival.
7.2. Once the return is approved, we will process the exchange or issue a refund, as appropriate.
8. Customer Responsibility
8.1. It is the customer’s responsibility to ensure that the measurements provided for made-to-measure outfits are accurate.
8.2. Any alterations needed due to inaccurate measurements will be at the customer’s expense.
9. Contact Information
9.1. For any inquiries or to initiate a return or exchange, please contact our customer service team at chimmyandco@gmail.com.
Thank you for choosing chimmyandco.com! We are committed to providing you with exceptional made-to-measure outfits and addressing any concerns promptly.
