Frequently Asked Questions
Shipping Info
What Shipping Carrier Do You Use?
At Chimmy & Co, we partner with DHL Express as our primary shipping provider to ensure reliable and efficient delivery of your custom-made garments. DHL Express is a globally recognized logistics leader known for its swift and secure shipping services. By leveraging DHL’s extensive network, we aim to offer timely and traceable deliveries to our valued customers worldwide.
Choosing DHL Express allows us to provide you with a seamless shipping experience, featuring real-time tracking, fast transit times, and a commitment to the safe transportation of your bespoke clothing. Rest assured, your Chimmy & Co order is in the capable hands of DHL Express, allowing you to anticipate and enjoy the arrival of your custom pieces with confidence and peace of mind. For any specific inquiries or additional details regarding shipping carriers, please don’t hesitate to reach out to our dedicated customer support team.
How Long Will It Take To Get My Package?
The delivery time for your Chimmy & Co package depends on several factors, including your location and the production time required for your custom garments. Here is a general overview of our estimated delivery times:
Production Time:
The time it takes to craft your custom pieces is a crucial factor. This period includes design, cutting, sewing, and quality assurance processes. Please refer to the product details or contact our customer support team for specific production timeframes.
Shipping Time:
Once your garments are crafted and ready for dispatch, they will be sent to DHL Express for shipping. The destination also plays a role in determining delivery times. Domestic shipments typically arrive faster than international ones due to varying customs and import processes.
To obtain a more accurate estimate for your specific order, including production and shipping times, please refer to the information provided during the checkout process or reach out to our customer support team. We are committed to keeping you informed and ensuring a transparent and enjoyable shopping experience at Chimmy & Co.
Do You Ship Internationally?
Yes, at Chimmy & Co, we proudly offer international shipping to customers around the globe. No matter where you are located, we’re committed to delivering our meticulously crafted custom garments to your doorstep. Please note that shipping costs will be applied and will be visible at the checkout stage.
Payment Info
What Payment Methods Are Accepted?
At Chimmy & Co, we accept a variety of convenient payment methods to ensure your shopping experience is as smooth as possible. You can pay using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are securely processed through Stripe. Please check the available options during the checkout process for the most up-to-date information. If you have any questions or need assistance, our customer support team is here to help.
Is Buying Online Safe?
Yes, buying from Chimmy & Co online is safe. We prioritize the security and privacy of our customers by implementing robust measures to safeguard your personal and financial information. Our website uses secure, encrypted connections (https://) to protect your data during the online shopping process.
In addition to providing a secure browsing environment, we offer reputable and widely recognized payment options, ensuring a safe transaction experience. Our commitment to customer satisfaction extends to transparent policies, clear return procedures, and a dedicated customer support team ready to assist you with any inquiries.
At Chimmy & Co, we strive to create a trustworthy online shopping environment, allowing you to confidently enjoy the process of designing and ordering your custom garments. If you have any specific concerns or questions regarding the security of your online purchase, feel free to reach out to our customer support team for assistance.
Orders and Returns
How Do I Place an Order?
Placing an order at Chimmy & Co is easy:
- Browse & Design: Explore our collection, use our online tool to design your custom garment, and choose your preferred size.
- Add to Cart & Checkout: Add your customized item to the cart, review your selections, and proceed to checkout.
- Billing & Shipping: Enter your details and select your shipping method.
- Payment & Confirmation: Choose your payment method, complete the transaction, and receive an order confirmation.
- Custom Fit Option: If you desire a custom fit, contact our team on WhatsApp or via email after placing your order.
- Production & Shipping: Sit back and relax while we craft your piece. We’ll notify you when it ships. Feel free to reach out for any questions or custom fit preferences.
Experience the simplicity of ordering and the joy of receiving your personalized Chimmy & Co garment.
Do I Need an Account to Place an Order?
No, you don’t need an account to place an order at Chimmy & Co. You can complete your purchase as a guest. However, creating an account offers benefits such as order tracking, a quicker checkout process for future purchases, and access to exclusive promotions and updates. Whether you choose to create an account or proceed as a guest, we strive to make your shopping experience at Chimmy & Co seamless and convenient.
Who Should I Contact If I Have Any Queries?
For any queries or assistance, contact our customer support team via email at chimmyandco@gmail.com or on WhatsApp at +2348032030453. We’re here to help make your Chimmy & Co experience seamless and enjoyable.
How Can I Cancel or Change My Order?
To cancel or modify your Chimmy & Co order, promptly contact our customer support team via email at chimmyandco@gmail.com or on WhatsApp at +2348032030453. Please provide your order details for assistance.
Our customer support team will do their best to accommodate your request, depending on the stage of production and processing. If production has already started on your garment, you may not be able to cancel or change it. It’s essential to get in touch promptly to ensure a smooth adjustment to your order.
How Do I Track My Order?
Tracking your order at Chimmy & Co is easy. Once your order has been shipped, you’ll receive an email with the tracking information. You can use this information to monitor the status and location of your package. If you have any further questions or need assistance with tracking, feel free to reach out to our customer support team via email at chimmyandco@gmail.com or on WhatsApp at +2348032030453. We’re here to ensure you stay informed about the progress of your order.
